Three ways in. One discipline behind them.
A standing partnership, a fixed-scope audit, or defined project work. Every engagement starts with a conversation — and most clients begin with the Audit before moving into the Partnership.
A standing engagement, weekly cadence.
For operators who've outgrown running everything from instinct, and who want a senior operational partner working alongside them on the parts of the business that hold everything else up.
Month-to-month after.
A weekly rhythm built around the venue.
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Weekly working sessions
60–75 minute calls with the founder, and key leadership where useful. We work through the numbers, the priorities, and the calls that need to be made.
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A custom dashboard for your venue
Revenue, labour, COGS, covers, average spend, watchlist, quarterly priorities — built specifically for your business, updated weekly, viewable on your phone.
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Monthly P&L review
A proper monthly review with written commentary — not just numbers. Variance analysis, trend tracking, and the questions we should be asking next month.
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SOPs and systems, built progressively
Opening, closing, ordering, cash handling, incident response, manager scorecards — built in tools your team will actually open.
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Always-on async access
A shared channel for the calls that don't wait for the weekly session. Pricing changes, hiring decisions, supplier shifts — the operational moments that need a sounding board.
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Quarterly strategic planning
Every three months, a structured look at where the business is, what's working, and what the next quarter actually needs to look like.
A senior operations director, at roughly a third of the cost.
A fixed-scope diagnostic, delivered in four to six weeks.
A deep look at the business. Often the first step into the Partnership, but it stands on its own — particularly for operators who want a serious read on where things actually are before committing to ongoing work.
A written diagnostic and a prototype dashboard.
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A full operational read
P&L analysis, labour structure, COGS, reporting, systems, team and leadership, supplier and contract review — covering the operational surface area of the venue.
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A prioritised plan
The three to five highest-leverage operational moves for the next 90 days, with the rationale and what they're likely to unlock.
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A prototype dashboard
A working dashboard built specifically for your venue — so you can see what a full Partnership build would actually look like, not just imagine it.
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A two-hour working session
A live walkthrough of the document and the dashboard with the founder and any leadership team you want in the room. Followed by 14 days of email access for follow-up questions.
Defined builds, for a specific need.
For operators who don't need a partnership — they just need the thing built. A dashboard. An SOP library. A labour model. A new-venue opening playbook. Fixed scope, fixed fee, fixed timeline.
Common project scopes.
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Custom operational dashboard
A working dashboard for the venue, built and handed over. We train your team to maintain it and stay on for two months of light support.
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SOP and systems library
A proper operational manual — opening, closing, cash, ordering, stock, incident response, training pathways. Built in Notion or similar.
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Labour model and rostering framework
A live labour model: hours by role, daypart, and forecast revenue. Built against your wage award, scaled to your venue's actual rhythm.
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New-venue opening playbook
For operators expanding. A structured operational plan covering pre-opening, soft launch, first 90 days, and steady-state — informed by what works in your existing venues.
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Entertainment ROI model
For music and live programming venues — a proper read on what your entertainment is actually returning, by night and by act.